Introduction

Welcome to Malayishop, a platform operated by Malayishop.Co. Limited, Malayishop Limited, and its affiliated and subsidiary companies (collectively referred to as “Malayishop”, “we”, “us”, or “our”). Malayishop takes its responsibilities under applicable privacy laws and regulations seriously and is committed to respecting the privacy rights and concerns of all users of the Malayishop website and mobile applications.

 

We collectively refer to the platform and services provided by us, as described on our platform, as the “Services”, and “Users” refers to users who have an account with us and use the platform. We recognize the importance of the personal data you provide to us and believe that we have a responsibility to properly manage, protect, and process your personal data.

This Privacy Policy is designed to help you understand how we collect, use, disclose, and/or process the personal data you provide to us and any data we hold about you, whether now or in the future, and to help you make an informed decision before providing any personal data to us.

Please read this Privacy Policy carefully. If you have any questions regarding this policy or our privacy practices, please contact us via the live chat link or the “Contact Us” section.

 

1. Definitions and Acceptance

1.2 Personal Data
“Personal Data” means any information about an individual that can be used to identify that individual, either on its own or from such information together with other information that an organization has or is likely to have access to, such as name, national identification number, etc.

1.3 Acceptance of Policy
By using the Services, registering an account with us, visiting the platform, or accessing information, you acknowledge and agree that you accept the practices, terms, disclosures, and processing of your personal data as described in this Privacy Policy.
If you do not consent to our processing of your personal data as described in this Privacy Policy, please do not access the platform.

If we amend this Privacy Policy, we will notify you of such changes on the platform. We reserve the right to modify this Privacy Policy at any time to the fullest extent permitted by law. Your continued use of the Services, including placing orders after such amendments, constitutes your acknowledgment and acceptance of the revised Privacy Policy.

1.4 Relationship with Other Agreements
This policy applies together with any contracts, notices, consent forms, or agreements relating to the collection, disclosure, and processing of your personal data and does not replace any such agreements unless expressly stated otherwise.

1.5 Scope
This policy applies to all buyers and merchants using Malayishop, unless expressly stated otherwise.

When Does Malayishop Collect Personal Data

2.1 Malayishop collects your personal data when:

  • (a) You access and use our Services or register a new account

  • (b) You submit forms, including application forms or other forms related to our products

  • (c) You interact with us via phone, WhatsApp, or other channels

  • (d) You use electronic services through our website, including cookies

  • (e) You allow us to disclose information via your device

  • (f) You link your Malayishop account with your social media accounts

  • (g) You make payments for our Services

  • (h) You submit reviews, comments, or feedback

2.2 We may also collect your personal data from you, our affiliates, and business partners, including but not limited to payment processors, credit bureaus, marketing service providers, affiliate promotions, referral programs, loyalty programs, and government authorities.

2.3 In some cases, you may provide personal data relating to other individuals (such as family members). By doing so, you represent and warrant that you have obtained their consent for the provision of such personal data under this policy.

What Personal Data Does Malayishop Collect

3.1 Personal data collected by Malayishop may include:

  • Name

  • Email address

  • Date of birth

  • Billing address

  • Bank account and payment details

  • Contact number

  • Address

  • Device information used to access the website

  • Images stored on your device

  • Communication and marketing information (e.g., interest in promotions)

  • Transaction and access data (e.g., product searches, order history)

  • Location data

  • Any other information provided when registering or using our platform

3.2 You agree not to provide misleading information and to notify us of any changes to your personal data.

3.3 If you register or log in via social media or use Malayishop social media features, we may access information you voluntarily provide to the social media provider, subject to their terms and conditions. We will handle your personal data in accordance with this Privacy Policy.

3.4 If you do not wish for us to collect the above personal data, you may opt out at any time via the platform or notify our Data Protection Officer in writing. Please note that opting out or withdrawing consent may affect your ability to use the Services.

Collection of Other Information

4.1 When accessing our platform via web or mobile applications, your device may automatically send information that is logged by our servers. This may include IP address, operating system, browser version, device type, device identifiers, referring URLs, pages visited, and timestamps. Cookies may be used to recognize previous visits. When logged in, this information may be linked to your user account and used for anonymous statistical analysis.

4.2 Our mobile applications may collect location data using technologies such as GPS. This data is collected, used, disclosed, and processed for purposes stated in Section 6.1, including providing location-based services, relevant content, or enabling location sharing features. You may withdraw location permissions via your device settings.

4.3 When you view content, advertisements, or access other software on our platform, your device may transmit information about the content, installed software, and duration of access rather than specific page visits.

Cookies

5.1 Malayishop, our service providers, and advertising partners may use cookies or similar technologies to collect or share information about platform usage. Cookies help improve our Services, introduce new features, and deliver relevant content and targeted advertising. Cookies are identifiers stored on your device that track usage, visits, and activity on our platform. Cookies may be linked to your personal data and purchase behavior for analytics and advertising purposes.

5.2 You may refuse the use of cookies by adjusting your browser or device settings.

 

How We Use Your Information

6.1 We may collect, use, disclose, and process your personal data for one or more of the following purposes:

  • (a) To evaluate and process transactions or communications with us or third parties via the Services

  • (b) To manage, operate, provide, and administer your access to our Services, including your user account and relationship with us

  • (c) To respond to, process, manage, or complete transactions and fulfill your requests

  • (d) To enforce our Terms and Conditions of Service